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Trusted Interaction: User Control and System Responsibilities in Interaction Design for Information Systems
  Larry Constantine
  Download .PDF file from IBMArticle [#129]: 2006 |  Adobe .PDF File: about 191K.
  Abstract: Trust emerges from interaction. If trust in information systems is to be promoted, then attention must be directed, at least in part, to interaction design. This paper explores issues of trust in the interactions between users and systems from the perspective of interaction design. It considers a variety of pragmatic aspects in interaction design that impact user trust, including, predictability, interface stability, user control, and the match between expectations and performance. It critically examines contemporary design practices, such as adaptive interfaces, in terms of their impact on user trust.
  Keywords: trust, user control, usage-centered design, adaptive interfaces, activity theory
  LabUSE Technical Paper, June 2006; Keynote Presentation, CAiSE 2006, Luxembourg, 5-9 June 2006
  Download .PDF file from IBMArticle [#129]: 2006 |  Adobe .PDF File: about 191K.